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Sunday, June 26, 2011

Tile Problems!

We were thinking that this would happen and it did!

We got a call fro Di Lorenzo on Monday to advise us that the tile we had chosen for our wet area floors was discontinued. There was nothing else that we liked in the range that was available to us and we didn't want to pay anymore than we already had.
We headed of to Di Lorenzo on Thursday and spent about 2 hours re-selecting our tile. The hardest part was, since our vanities were already installed we had to find one that would match!

Thankfully they had a new tile in the range which they didn't have on display yet. The salesperson showed us the tile and huzzah! A tile for us!! So we signed the paperwork and headed out. It was not over. We hopped in the car and as we were driving out I noticed that they had changed our wall time without our knowledge.
We went back and asked them how they could change the wall tile without out consent yet when we had to change our floor tile they had to ask us???!!!

The salesperson was rude and abrupt and simply said "Well if you don't want it we can delay your house until you can get the one you originally wanted!"
The original wall tile we chose was as close to a flat edge tile you could get without paying extra. Now different suppliers and and even the same tile in a different batch can be different, but the salesperson didn't care and to prevent the delay of the house we accepted the change in wall tile and headed home.

So those building beware and always check paperwork twice as companies like Di Lorenzo may try to screw you over and give you the only option of delaying your build.

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